Orders within the UK usually take between 1-3 days to arrive from the dispatch date. Orders to Europe take between 1-10 days, and orders to the US and everywhere else can take between 1 and 30 days from the dispatch date.
*** HOWEVER ***
During the Covid-19 situation, we strongly advise our international customers (we are in the UK) to use the TRACKED option. You will receive a tracking ID number when your stickers are posted and will be able to follow your order on it's journey to you.
If you are not in the UK and do not use the tracked service, we will be unable to update you on your orders progress. Due to the current situation with Covid-19, all postal services are experiencing delays of up to 6 weeks due to a lack of staff, increased demand and fewer planes and transport links. If you order and use the 'standard' option, which is untracked, we will ask you to wait the full 6 weeks before we can help you with anything that hasn't arrived. Please only order if you are OK with this.
We thank you for your understanding and patience.
We try our best to keep our processing times between 1 and 7 days but during our busier times this is likely to increase. Please check the banner at the top of our homepage for the latest time-frame we are working to!
To keep the price of postage down, we post orders with standard post which is un-tracked. If you would like to have your order tracked, please select the 'tracked' option at the checkout.
Your tracking number will be emailed to you when your order is marked as dispatched.
Oh no! Please send us a message via the contact form on the website and we will get things sorted for you. We are a family-run business and despite our best efforts, mistakes do sometimes happen - we are only human! :)
Usually, yes! Sometimes we are very busy and have to put custom designs on hold but we try our best to accommodate people's requests. Unfortunately, we can't create personalised designs - our rule of thumb is that if more than one person would like the idea, then we will design it!
It depends on the design, but drop us a message with your idea and we'll let you know if it's possible.
Once you have created an account on our website, you will earn points for every order placed. Each order earns you 100 points, and when you have enough points you will get money off stickers! 500 points = £5, 1000 points =£10.
Not at all! If you send us a picture of your card with the Koko stickers on, we can transfer them to your account with the equivalent number of points. With our old system, you received a Koko head with every order so if you have 2 stickers, we will apply 200 points to your account.