We really hope that you love our stickers! Please contact us if you are less than satisfied and we will do our best to resolve your issue, either with a replacement or a refund. We are a small family-run business and despite our very best efforts, sometimes we make mistakes! Please get in touch and we'll get things sorted for you.

You are able to request a cancellation of your order up until it is posted. If you have changed your mind, you will need to send your order back to us and cover the cost of the return postage yourself.

Please contact me if you have any problems with your order.

We always advise our international customers (we are in the UK) to use the TRACKED option. You will receive a tracking ID number when your stickers are posted and will be able to follow your order on its journey to you. If you do not use the tracked service, our standard, untracked option will be used and we will be unable to update you on the progress of your order.

Once marked as shipped

• Orders to the UK-please allow 1-4 days
• Orders to Europe-please allow 1-14 days
• Orders to USA, Canada, Australia-please allow 1-40 days

The customer is responsible for any additional customs and import taxes that may be charged. These will vary depending on the country and local tax laws so please make sure you are aware of these prior to placing your order.

EU customers can avoid delays at customs clearance by purchasing on our Etsy shop where there is the option of pre-paying the fees at checkout

However, you are most welcome to shop at happycutiestudio.com and pay the fees incurred when the package reaches your destination country. Happy Cutie Studio is not responsible for delays caused by the customs process.